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Frequently Asked Questions
1. What is SmartLabel®?
2. How do I get a SmartLabel?
3. How do I use SmartLabel?
4. What is the benefit of using SmartLabel?
5. What does "pre-paid" mean?
6. Can I still use SmartLabel if I don’t have my Order Summary?
7. What kind of packaging do I need to return my merchandise?
8. Where can I drop off my return package?
9. How much should I expect to pay for my return fee?
10. When should I receive my refund if I use SmartLabel?
11. What if I cannot personally transport the merchandise to the Post Office (too big, too heavy, etc.)?
1. What is SmartLabel®?
SmartLabel is a pre-paid, pre-addressed return label on your Order Summary that you can use to return products back to retailers without the hassle of going to the post office. There’s no upfront payment needed – the retailer will automatically deduct the SmartLabel return fee from your purchase credit. To return, apply the SmartLabel to your package, and drop it in the postal system.
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2. How do I get a SmartLabel?
There are two ways to get a SmartLabel: use the one provided with your Order Summary that came with your purchase; or, if your retailer participates in the SmartLabel Online program, you can create and print a replacement SmartLabel from this website.
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3. How do I use SmartLabel?
Using SmartLabel is easy. First, detach SmartLabel from your Order Summary or print one online. Second, detach, complete and enclose the return form on your Order Summary with the return merchandise. Seal the package securely. Third, affix the Smart Label to your package. Cover or remove the original shipping label. Finally, drop your package in the U.S. mail - at home or work, in a mailbox, or at the Post Office. No waiting in line for postage - the cost of the return shipping will be deducted from your credit refund. Please refer to your Order Summary included with your merchandise for further information.
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4. What is the benefit of using SmartLabel?
SmartLabel is the most convenient option for returning merchandise. The pre-addressed return label is located on your Order Summary or available online. You won't pay anything up front or wait in line for postage. The cost of the return shipping will be deducted from your credit refund. You simply apply the SmartLabel from your Order Summary on to your package and drop it in the U.S. mail - at home or work, in a mailbox, or at the Post Office.
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5. What does "pre-paid" mean?
“Pre-paid“ means that you won't pay up front for the cost of return shipping. Once your retailer receives and processes the return, the cost of the return shipping will be deducted from your credit refund.
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6. Can I still use SmartLabel if I don’t have my Order Summary?
Yes, if your retailer participates in the SmartLabel Online program you can create and print a SmartLabel online (if your retailer participates in the SmartLabel Online service, a “Create SmartLabel“ button will appear after you select your merchant on the home page). If your retailer does not participate in the SmartLabel Online program, please contact them for more information on how to complete your return.
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7. What kind of packaging do I need to return my merchandise?
For your convenience, you may use the original packaging or another box. Please cover or remove the original shipping label. Please securely tape the package, and apply the SmartLabel to make sure your return arrives safely.
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8. Where can I drop off my return package?
You may drop off your return package with SmartLabel anywhere in the U.S. Postal Service - at home or work, in a mailbox, or at any Post Office. No waiting in lines for postage - the cost of the return shipping will be deducted from your credit refund.
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9. How much should I expect to pay for my return fee?
SmartLabel pricing varies by retailer and is listed on your Order Summary. Please contact your retailer for exact pricing.
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10. When should I receive my refund if I use SmartLabel?
Refund dates vary by retailer. Please contact your retailer for more information.
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11. What if I cannot personally transport the merchandise to the Post Office (too big, too heavy, etc.)?
For oversize items, please contact your retailer for special handling instructions.
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SmartLabel is a registered trademark of Newgistics, Inc.